frequently asked questions with

Lion Guard Roofing


Q: Do you provide free storm damage inspections?

A: Yes! We offer free, no-obligation roof inspections to assess the condition of your roof and help you determine if repairs or a replacement is necessary. In fact, you are never under any obligation at any time! If a claim is necessary we will build you a “proof pack” and help submit to the insurance company. Sometimes this can help avoid an insurance adjuster having to come do an inspection and deny your claim. We know what the insurance company needs to approve a claim.

Q: How do I know if my roof has storm or hail damage?

A: Storm damage is not always obvious from the ground. Hail and wind damage can include fractured shingles, granule loss, lifted edges, creased tabs, and damage to soft metals. A professional inspection evaluates damage patterns across the roof to determine whether issues are storm-related or due to normal wear. Lion Guard Roofing provides inspections that explain findings clearly, without pressure.

Q: Do roofing contractors work with insurance adjusters?

A: Yes. Many roofing contractors work with insurance adjusters, but the role matters.
At Lion Guard Roofing, we assist homeowners by documenting storm damage, providing detailed photos and measurements, and answering scope-related questions during the adjustment process. The insurance adjuster represents the carrier, while we represent the homeowner’s interests by ensuring damage is clearly documented and repairs meet building code and manufacturer requirements. Final coverage decisions are always made by the insurance company.

Q: Can I choose my own roofing contractor for an insurance claim?

A: Yes. Homeowners have the legal right to choose their own roofing contractor for an insurance claim. Insurance companies may recommend contractors, but they cannot require you to use them. Lion Guard Roofing can help get you approved with a “Lion Guard Proof Pack” and you can hire any contractor you would like.

Q: Why are some roof insurance claims denied?

A: Roof insurance claims are commonly denied due to:

  • Insufficient documentation

  • Damage attributed to wear and tear

  • Lack of consistent damage patterning

  • Policy limitations or exclusions

Clear documentation and proper inspection help reduce misunderstandings about the cause and extent of damage.

Lion Guard Roofing is a licensed roofing contractor based in West Allis, Wisconsin, serving local homeowners with roof replacements and insurance claim support.

Q: Do all roofs with damage need to be replaced?

A: No. Not every roof with damage requires full replacement. Some situations may only require repairs, while others may warrant replacement based on damage severity, code requirements, or material limitations. At Lion Guard Roofing, we explain all findings, so homeowners understand their options before making decisions.

Q: What areas does Lion Guard Roofing serve?

A: Lion Guard Roofing serves homeowners throughout:

  • West Allis, WI

  • Milwaukee, WI

  • Wauwatosa, WI

  • Brookfield, WI

  • Waukesha County and surrounding areas

We provide residential exterior services including roofing, siding, gutters, windows, and storm damage inspections.

Q: Will you protect my property during installation?

A: Yes. We use tarps, protective barriers, and thorough cleanup practices to ensure your landscaping, siding, and driveway remain undamaged. We also you a “catch all” system that protects your siding from any falling debris.

Q: Do you offer a warranty?

A: Yes! We stand behind our work with both manufacturer warranties like GAF and our own workmanship guarantee, giving you peace of mind long after your roof is complete. We also offer 5 years of free maintenance.

Q: Can you replace or repair decking if needed?

A: Yes. If we find damaged or rotted decking during tear-off, we replace it before installing the new roofing system to ensure structural integrity. If you have an active insurance claim, we call this supplementing, and we make sure any unforeseen damage is covered by insurance.

Customer Testimonials

  • "handled everything from the start with professionalism"

    —Kylie Garcia

  • "Krystal made everything easy and painless"

    —Kassie Tomeczko

  • "Outstanding Service!!"

    —Kaylan Schultz

  • "Professional, reliable, and high-quality work. The crew was on time, efficient, and did an excellent job. I’m very happy with my new roof and would definitely recommend them."

    —Drew Anderson

  • “Lion Guard Roofing did an amazing job replacing our roof in West Allis. Their inspection was extremely thorough and they even showed us photos of the hail damage we didn’t know existed. The crew was professional, protected our property, and finished the roof in just one day. The whole insurance claim process was smooth because Lion Guard handled the documentation and communicated directly with our carrier. If you need honest, high-quality roofing services in the Milwaukee or Waukesha area, I highly recommend Lion Guard Roofing.”

    —Rick W.

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